Frequently Asked Questions
About Our Jewellery
What makes Monica.B jewellery waterproof?
Our jewellery features 18K Gold PVD (Physical Vapor Deposition) coating on high-quality stainless steel. This advanced coating process creates a durable, waterproof finish that won't tarnish, fade, or corrode. You can swim, shower, and live your life without worry—your jewellery stays radiant.
Is your jewellery hypoallergenic?
Yes! Our jewellery is made with hypoallergenic materials, including stainless steel and 925 Sterling Silver bases with premium gold coatings. These materials are gentle on sensitive skin and designed for all-day comfort.
What is the difference between 18K Gold PVD and regular gold plating?
18K Gold PVD coating is far more durable than traditional gold plating. The PVD process bonds the gold at a molecular level, creating a finish that's waterproof, tarnish-resistant, and fade-resistant. Unlike regular plating that can wear off quickly, our PVD coating maintains its beautiful shine for years with proper care.
How long will my jewellery last?
With proper care, your Monica.B jewellery will last for years. Our 18K Gold PVD coating is extremely durable and resistant to fading, tarnishing, and wear. The stainless steel base is corrosion-resistant and maintains its quality even with daily wear and water exposure.
Ordering & Shipping
Where do you ship?
We ship throughout the UK, Europe, and internationally. UK orders typically arrive in 2-4 working days, while international orders take 7-14 days.
What are your shipping costs?
UK:
Standard Delivery from £2.95 (2-4 working days) via Royal Mail tracked service
Free Delivery for orders over £60 (2-4 working days) via Royal Mail 'signed for' service
Europe and International:
Standard International Delivery £15 (7-14 days)
Free Delivery for orders over £80 (7-14 days)
Do you offer gift packaging?
Yes! All products come in a sustainable velvet pouch as standard. You can select additional gift packaging options at checkout for someone special.
Can I track my order?
Absolutely! All UK orders are sent via Royal Mail tracked or 'signed for' service, so you'll receive tracking information to follow your order's journey.
Returns & Exchanges
What is your return policy?
We want you to love your Monica.B jewellery! Please review our full Warranty & Refund Policy for detailed information about returns and exchanges.
How do I initiate a return?
Please get in touch with us through our Contact Us page with your order number and reason for return. Our team will guide you through the process.
Jewellery Care
How do I care for my waterproof jewellery?
While our jewellery is waterproof and durable, we recommend:
- Avoid spraying perfume, applying creams, or other liquids directly onto your jewellery
- Remove when showering, bathing, or swimming in the sea or chlorinated pools for extended periods
- Keep away from extreme temperatures, humidity, and direct sunlight
- Avoid contact with harsh chemicals
- Store in the provided velvet pouch when not wearing
Will my jewellery tarnish?
No! Our 18K Gold PVD coating is tarnish-resistant. Stainless steel is an alloy of steel and chromium known for its corrosion and heat resistance. The colour remains perfect even with regular wear and water contact.
Can I wear my jewellery in the shower or pool?
Yes, our waterproof jewellery can handle water exposure. However, for longevity, we recommend removing it during extended swimming sessions, especially in chlorinated pools or salt water.
Sizing & Fit
What ring size should I order?
Most of our rings are available in standard UK sizes. Check the product page for specific sizing information. If you're unsure of your size, we recommend visiting a local jeweller for professional sizing.
Are your necklaces and bracelets adjustable?
Yes! Most of our necklaces and bracelets feature extender chains for adjustable length, ensuring the perfect fit. Specific measurements are listed on each product page.
How do I measure for a bracelet or bangle?
For bracelets with extenders, measure your wrist and add 1-2cm for comfortable fit. For bangles, measure the widest part of your hand to ensure it will slip over comfortably. Diameter measurements are provided on product pages.
Materials & Quality
What materials do you use?
We use premium materials, including:
- Stainless Steel with 18K, 22K Gold PVD coating
- 925 Sterling Silver with 18K Gold PVD coating
- Brass with 18K Gold PVD coating (for handcrafted pieces)
- Natural freshwater pearls
- Zirconia stones
- Natural gemstones (lapis lazuli, etc.)
Why do you use stainless steel?
Stainless steel is an alloy of steel and chromium known for its exceptional durability, corrosion resistance, and heat resistance. It doesn't tarnish and is highly durable—the colour remains perfect even with water contact. It's also hypoallergenic, making it ideal for sensitive skin.
Are your pearls real?
Yes! We use genuine freshwater pearls in our pearl jewellery. Each pearl is unique with natural variations in shape and lustre, making every piece one-of-a-kind.
About Monica.B
Where is Monica.B based?
We're a UK-based jewellery brand. We focus on accessible luxury, waterproof quality, and meaningful design.
What makes Monica.B different?
We combine waterproof 18K Gold PVD technology with modern sculptural design and cultural storytelling. Our jewellery offers premium quality at accessible prices, with hypoallergenic materials and sustainable packaging. You get luxury you can live in—swim, shower, and wear every day without worry.
Do you have a physical store?
We currently operate online, allowing us to offer premium quality jewellery at accessible prices. This also means you can shop our full collection anytime, anywhere.
Still Have Questions?
We're here to help! Contact us through our Contact Us page, and our team will be happy to assist you.